Pricing

What are the accepted payment methods for your subscriptions?

Credit card (VISA, Master Card, AmEx) and PayPal through our payment provider FastSpring.

Are payments secured?

Yes. Payments are secured through the use of the latest encryption technologies.

What about VAT?

All prices are stated exclusive of VAT. Depending on your location VAT may apply. If you are making your purchase from one of the EU countries and you do not have a VAT number, VAT will be added to your order.

Do you provide yearly subscriptions?

Yes we do. Please contact us directly with your request and we will arrange for a custom billing period to be set up.

Do you provide discounts for educational institutions and non-profit organizations?

Yes, contact us with a link to your site and we will check if we can provide our discounted pricing.

Do you provide encoding and hosting services?

No. We focus on building a great cross-device HTML5 video or audio player. You will need to encode and host media content yourself or use a 3rd-party service like Wowza, Nimble Streamer or another cloud-based service to use our player.

What is the difference between RMP Edition and PLATFORM Edition?

• RMP Edition is intended for usage in a mobile or desktop website. The business model is pay-per-domain with unlimited monthly player starts per domain. One license key must be generated for each licensed domain (any sub-domain for a given licensed domain will work).
• PLATFORM Edition is intended for cross-platforms projects: mobile & desktop websites, mobile/OTT apps and bundling the player in a larger service like an online video platform (OEM licensing). The business model is pay-per-player-start but the player can be used on any number of domains or applications. You get only one license key that works on any domain or app and records your player starts usage. JSON-based domain/app denylisting or allowlisting is available in our back-end to control your traffic.

How do I get my free staging license for RMP Edition?

We offer, at no additional cost, one (1) free staging license for each RMP Edition customer. Your free staging license comes will all player features but should only be used for staging or testing purposes. When you first subscribe to RMP Edition an additional license key slot will automatically be added to your account.

Can I embed Radiant Media Player as part of a software as a service or online video platform?

PLATFORM Edition customers may incorporate Radiant Media Player into any goods or services including SDK applications, software as a service or online video platform. This is often referred to as OEM implementation. Refer to our OEM licensing section in our terms of service for more information. RMP Edition customers cannot use Radiant Media Player in an OEM implementation. Simply using Radiant Media Player on your website does not require OEM licensing.

For PLATFORM Edition when does a player start count against my plan?

A player start is counted when the first frame of content or pre-roll ad, if any, is presented to the viewer. If multiple ads are displayed or if the viewer pauses, plays, seeks or replays media within the same player instance only one player start is counted. When content within the player changes (e.g. playlist/related or when using the setSrc API method) a new player start is counted. Our back-end provides reporting for your player starts usage. Player starts counter is reset to 0 at the beginning of each billing cycle.

What happens when I go over my PLATFORM Edition player starts monthly quota?

With PLATFORM Edition when you go over your plan's player starts quota we will have to upgrade your subscription. When needed, this happens at the beginning of your next billing cycle and the upgraded plan will be the nearest matching your last billing cycle usage. An email notification is sent before the upgrade happens to your billing email address. We do not charge for overages - we just move you to the next tier at the beginning of the next billing cycle. Our billing model for PLATFORM Edition is a per-tier business model.

To accommodate for occasional spikes in traffic the automatic upgrade to an higher quota is only triggered when you reach your plan's quota plus an overflow quota of 50%. Example: if you are on the 1 000 000 player starts per month plan, we will only upgrade your plan to the 2 500 000 player starts per month plan when you go over 1 500 000 player starts for your current billing cycle.

If you would like to discuss a custom plan please contact us.

What about downgrade for PLATFORM Edition?

If your usage has reduced with time and you no longer need a higher quota, we will automatically downgrade your plan to the best matching plan that currently reflects your usage. Note that automatic downgrade only happens after 2 billing cycle of confirmed under-usage. Optionally and if your usage has changed you may directly request a downgrade with us by email at support [at] radiantmediaplayer.com or through our contact form.

Automatic downgrade of PLATFORM Edition plans is only available to customers who started a subscription after July 2022. All other customers must contact us directly to request a downgrade if needed.

What data is covered through back-end reporting with PLATFORM Edition?

The following data are available for reporting in our back-end for PLATFORM Edition:

• Billing reporting
• Player starts analytics (daily, monthly, yearly)
• Per domain/app analytics

Our back-end reporting is not meant to provide video-centric analytics. Video-centric analytics for Radiant Media Player are provided through our Google Analytics integration, Mux Data, Bitmovin Analytics, Matomo Analytics or MediaMelon. If you want to work with another analytics service or log your own analytics data you can use our analytics API and player API to do so.