What are the accepted payment methods for your online subscriptions?
- Credit cards: Visa, MasterCard, American Express, Discover, JCB, UnionPay
- PayPal
- Amazon Pay (USD only)
- ACH Direct Debit (USA, Canada)
- SEPA Direct Debit (Euro zone)
SEPA Direct Debit and ACH Direct Debit transactions can take
3-6 business days to complete
Are online payments secured?
Yes. Payments are secured through the use of the latest encryption technologies.
What about VAT?
All prices are stated exclusive of VAT. Depending
on your location VAT may apply. If you have a valid business VAT ID (like a EU VAT identification number) you
will have the opportunity to enter it during the order process so that you won't be charged for VAT.
Do you provide discounts for educational institutions and non-profit organizations?
Yes, contact us with a link to your site and we will check if we can provide our
discounted pricing.
Do you provide encoding and hosting services?
No. We focus on building a great cross-device HTML5 video player. You will need to encode and host media
content yourself or use a 3rd-party service like Wowza
Streaming Engine or Amazon Cloud, Microsoft Cloud, Google Cloud. You can stream to our player with HLS
or MPEG-DASH, any standard-compliant streaming service provider will work with our player.
What is the difference between RMP Edition and PLATFORM Edition?
- RMP Edition is intended for usage in a mobile or desktop website. The business model
is pay-per-domain with unlimited monthly player starts per domain. One license key
must
be generated
for each licensed domain (any sub-domain for a given licensed domain will work).
- PLATFORM Edition is intended for cross-platforms projects:
mobile & desktop websites, mobile/OTT apps and bundling the player in a larger
service like an online
video platform (OEM licensing). The business model is pay-per-player-start but the
player can
be used on any number of domains or applications. You get only one license key that
works on any domain or app
and records your player starts usage. JSON-based domain/app denylisting or allowlisting is
available in our back-end to control your traffic.
How do I get my free staging license for RMP Edition?
We offer, at no additional cost, one (1) free staging license for each RMP Edition
customer. Your free staging
license comes will all player features but should only be used for staging or testing
purposes. When you first
subscribe to RMP Edition an additional license key slot will automatically be added to
your account.
Can I embed Radiant Media Player as part of a software as a service or online video
platform?
PLATFORM Edition customers may incorporate Radiant Media Player into any goods or
services including SDK applications, software as a service or online video platform.
This is often referred to as OEM implementation. Refer to our
OEM licensing section in our terms of service
for more information. RMP Edition customers cannot use Radiant Media Player in an OEM
implementation. Simply using Radiant Media Player on your website does not require OEM
licensing.
For PLATFORM Edition when does a player start count against my plan?
A player start is counted when the first frame of content or pre-roll ad, if any, is
presented to the viewer. If multiple ads are displayed or if the viewer pauses,
plays, seeks or replays media within the same player instance only one player
start is counted. When content within the player changes
(e.g. playlist/related or when using the setSrc API method) a new player start is
counted.
Our back-end provides reporting for your player starts
usage. Player starts counter is reset to 0 at the beginning of each billing cycle.
What happens when I go over my PLATFORM Edition player starts monthly quota?
If you go over your plan's player starts limit, we will have to upgrade your subscription. This happens at
the beginning of your next billing cycle. The upgraded plan will be the best matching tier based on your last
billing cycle usage. An email notification will be sent to your billing address before the upgrade happens. We
do not charge for overages for your current billing cycle - so need to worry about that :)
To accommodate for occasional spikes in usage, your PLATFORM Edition subscription comes with a 25% bonus for
peak handling. Example: if you are on the 1 000 000 player starts per month tier, we will only upgrade your
plan when you go over 1 250 000 player starts for your current billing cycle.
What about downgrade for PLATFORM Edition?
If your player starts usage has reduced with time and you no longer need a higher volume tier, we will
automatically downgrade your plan to the best matching tier based on your latest billing cycle usage. Note
that automatic downgrade happens at the beginning of your next billing cycle.
What data is covered through back-end reporting with PLATFORM Edition?
The following data are available for reporting in our back-end for PLATFORM Edition:
- Billing reporting
- Player starts analytics (daily, monthly, yearly)
- Per domain/app analytics
Our back-end reporting is not meant to provide video-centric analytics. Video-centric
analytics for Radiant Media Player are provided through Google
Analytics, Mux Data, Bitmovin
Analytics, Matomo Analytics or MediaMelon. If you want to work with another analytics service provider
or log your own analytics data you can use our Analytics API to do so.
What about technical support?
If you have a technical question about our player, please open a support ticket. Technical support for
Radiant Media Player is provided by player engineers over email. We generally answer a technical request
within 1 to 2 business days.
