Frequently Asked Questions

What is Radiant Media Player?

Radiant Media Player is a commercial HTML5 video & audio player that supports adaptive bitrate streaming in HLS & DASH. It can be used in websites, mobile & OTT apps to build video-oriented applications. It focuces on a HTML5-everywhere approach to get rid of the complexity and cost associated with managing native SDK. Radiant Media Player introduces to a large audience of businesses and Internet professionals advanced media playback features at a fair price.

Where can Radiant Media Player be used?

• Mobile & desktop websites
• iOS, iPadOS & Android mobile apps (built with Ionic, Flutter, Apache Cordova, WebView)
• Desktop apps for Windows, macOS, Linux (built with Electron)
• Samsung & LG Smart TV apps

Visit our compatibility table for more detailed information on the subject.

Can I use Radiant Media Player to build a tvOS app (Apple TV)?

No. At this point in time Apple does not allow for HTML5-based apps to be published on tvOS. You will need to develop your own app with native code to publish on tvOS.

Can I use Radiant Media Player for Roku platform?

While Roku does not allow for HTML5-based apps to be published on its platform, you can use Roku Direct Publisher to display your content on Roku. Using Roku Direct Publisher tools you can simply create a Roku channel while using your HLS, DASH or progressive download content that you have prepared for use with Radiant Media Player. Everything is done through an easy-to-follow wizard that guides content owners and publishers through each step of creating a branded Roku channel—without writing a single line of code.

What features do you support?

A good summary of our player features can be found here.

Can I try the player before subscribing?

Yes, we have a free trial that comes with all player features here.

Why should I pay for Radiant Media Player when I can just use an open-source & free player like video.js?

• Open-source does not mean free. There is an inherent cost to using and maintaining open-source software for your project. This cost can rapidly become greater than the cost of using specialised software.
• Innovative features and customisation options that are not available with open-source players.
• Professional technical support.
• Short-cycle player updates. All supported features for Radiant Media Player are actively maintained. It is not uncommon to see video.js plugins without any updates for months/years or that are no longer maintained.
• A unique look and feel to differentiate your project
• A complete and well-documented API to meet your custom application needs

How long does it take to set up Radiant Media Player?

Our one-code integration strategy and responsive player should make it easy to include Radiant Media Player in any kind of web page, framework, CMS (WordPress, Drupal ...) or blogging system near-instantly. Just configure your player code and copy/paste it where you want it to stand in your web page / CMS. Our player creator tool can help for common use-cases. The player can also be dynamically included on a web page using server-side languages like PHP or Java.

Does Radiant Media Player host or encode my video content?

No. We try to keep our focus on building a great media player. Some of our partners offer such services: Wowza or Nimble Streamer can provide video streaming services.

Does Radiant Media Player provide ad-serving services?

No. You will need to contract with a 3rd-party ad server in order to deliver video ads in our player. A list of common names can be found here but any VAST-compliant ad server will work with Radiant Media Player.

I have a technical question about the player, can you help me?

Yes. We provide professional email-based technical support for each Radiant Media Player customer. To request technical support visit our support page.

Does Radiant Media Player supports audio-only streaming?

Yes. Refer to our audio-only documentation for more information. Audio-only ads are also supported.

Do you support Internet Explorer 11?

No, as of Radiant Media Player v8, we no longer Internet Explorer 11.

Can Radiant Media Player be used in an Intranet or closed-network environment?

Please contact us with a clear description of your use-case so we can explore available options.

Can I provide feedback on your product or request new features?

Yes. We encourage all customers to provide feedback and suggest additional features. This can be done through our contact page.